How do l order on your website and What payment methods do you accept? 


Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and

billing information and we'll have your order shipped to you as soon as possible! We accept Visa,

Mastercard, American Express, Google Pay and Apple Pay. If you need any support, please


contact us on shdirektsup@gmail.com


Money-back guarantee & 90 days product warranty


We stand by our 15-day-money-back guarantee & 90 days product warranty, which ensures a simple return, refund, or replacement process for our valued clients. We remove all

danger from the purchase process by providing an unrivalled satisfaction guarantee. We'll do everything we can to look after you!


Customers can return the un-used products within 15 days of receive for a refund. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or



All about Shipping.Rates&Delivery time

United State Orders


We offer limited time FREE standard shipping for all orders over 60$. For all orders which delivery address is United States Including Alaska and Hawaii, shipped from our warehouse in UK. We aim to try to pick, pack and dispatch all orders within 5 working day. Please be aware that during busy sale periods, Standard delivery orders may take us slightly longer to dispatch due to the high volume of orders.


International Orders


We offer limited time FREE standard shipping for all shipments outside of the US for all orders over 60$,  and your delivery will be handled by Global-e our international fulfillment partner in Uk who deliver to over 100 destinations worldwide.


At Shoesdirect, We strive to provide excellent service which includes the security of shipping your packages. We have opted to provide you with multiple options for shipping your

order that provide numbers to ensure that you can monitor your shipment as it travels to your doorstep.


All orders are processed and shipped within 1-5 working days of the date order being received. Once your order has shipped, you will receive an email with the tracking number

to track the delivery of your order.


Returns & Exchanges


To be eligible for a return, your item must be unused and in the same condition & original packing that you received it. It must also be in the original packaging. All returns are

subjected to 15% restocking fees. We will issue the partial refund of the initial order less 15% of the original purchase to the payment method that you used when placing the order.


To complete your return, we require a receipt or proof of purchase. Please contact our customer support at shdirektsup@gmail.com and we are happy to assist you with your request.

Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.


If you’re not in the United States,

Return & Exchange are still acceptable. Unfortunately, we cannot offer free return shipping out of the United State (we're working on it). 

For all customers, 

We’ll issue your refund or exchange within approximately 3-5 days of receipt. Refunds typically appear on your credit card statement within 12 business days.


Please return your order to this address :

27 old Gloucester Street London WC1N 3AX

When you set up a return & exchange or have any questions?

Email: shdirektsup@gmail.com


How long does it take to deliver package to my country?


US and Canada: 6 - 10 Business Days After Processing

Australia and New Zealand: 7 - 12 Business Days After Processing

Europe: 7 - 14 Business Days After Processing

Latin America: 10 - 25 Business Days After Processing

Other countries: 15 - 30 Business Days After Processing


However some countries might take 2-6 weeks of delivery (Due to the COVID-19 situation, your country customs might delay in processing our package) although we

ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order.

For more information on estimated shipping times for specific countries, visits FAQ page