VitalTread Shipping Policy
VitalTread Shipping Policy
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
At VitalTread.com, our goal is to provide you with the best shipping options. Our mission every day is to deliver to customers across the United States and ensure you receive the highest quality service at any time.
Once an order has been submitted, you will receive order status and shipping information, including a tracking number (via email) once your order has been shipped.
Shipping Charges
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All orders get FREE standard shipping (USD 0.00)
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Express shipping (tracked) - USD 5.95
We use trusted carriers including USPS and UPS for reliable delivery.
Order Processing & Delivery Times
Standard Free Shipping:
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Handling time: 1-3 business days
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Transit time: 6-10 business days
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Total delivery time depends on your location
Express Shipping (tracked):
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Handling time: 1 business day
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Transit time: 5-8 business days
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Cost: $5.95 USD
Order Cut-off Time
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3:00 p.m. (EST) for same-day processing
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Orders after cut-off time will be processed next business day
What happens after I place an order?
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You'll receive a confirmation email containing your order number and receipt
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Once shipped, you'll receive a tracking number via email
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Please check your spam folder if you don't see these emails
If you don't receive a confirmation email, please contact us at support@vitaltread.com with the subject line "Order Confirmation Not Received."
How do I track my order?
Track your order using the tracking number provided via email. If you haven't received a tracking number after 5 business days, please email support@vitaltread.com for assistance.
Order Acceptance & Pricing
Please note there are cases when an order cannot be processed for various reasons. VitalTread.com reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
To protect our customers from fraud with credit or debit cards, we reserve the right to:
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Obtain validation of your payment details before providing you with the product
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Verify your personal information
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Request additional documentation
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Cancel orders that show signs of fraudulent activity
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Delay shipping until verification is complete
This verification can take the shape of:
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Identity verification
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Place of residence confirmation
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Banking information check
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Phone number validation
We are committed to providing the most accurate pricing information on VitalTread.com to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order.
In the event that an item is mispriced:
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We may contact you for instructions
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Cancel your order and notify you of such cancellation
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Provide you with the option to purchase at the correct price
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Process a refund if payment was already made
We shall have the right to refuse or cancel any such orders, whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account for the amount charged.
By placing an order on VitalTread.com, you agree to these terms and conditions regarding order acceptance and pricing verification.
Business Information
VitalTread Email: support@vitaltread.com
Customer Service Hours: 24/7 online support
Every effort is made to dispatch your order as quickly as possible. All orders are processed in the sequence they are received.
Want to learn more? Contact us any time at vitaltread.com
Note: Delivery times are estimates and may vary depending on location and circumstances beyond our control.