Customer Care

Customer Care 

Welcome to the Vitaltread Family! Here's everything you need to know to get the most out of your DWS Massager.

Frequently Asked Questions

How fast will I feel better?

The pain, stiffness and discomfort significantly reduce after the 1st session (20 min), but for long term results we recommend using the device for at least 14 days (20 min/day).

85% of our customers experienced significant pain reduction and improved mobility after using the VitalTrad DWS Massager every day for 14 days.

How do I use it?

How do I use it?

  1. Press the ON/OFF button to start the device.
  2. Position the device on the affected area, and adjust the DWS intensity, temperature, and wave pattern to your comfort level.
  3. Relax for 15-20 minutes while the DWS technology does its work.
  4. Repeat daily for 7-14 days, and after that when needed (whenever you start feeling discomfort).

For a more detailed explanation please check out "Customer Care" section, or the user manual (printed version included with the product).

If by mistake you didn't receive a user manual with your product, please contact us at support@vitaltread.com

How is it powered?

The VitalTread™ DWS Massager has a built-in rechargeable battery, one full battery lasts for 30-40 sessions, a full charge takes 2-3 hours (depending on the power source). The charging cable is included with the product.

Do you sell this product on Amazon?

To ensure quality control and maintain our high standards, we don't sell on marketplaces. We sell exclusively on our official website vitaltread.com.

Disclaimer: Be aware that several companies produce similar massage devices, and our products may appear on other websites, potentially causing confusion or deception.

We, Vitaltread, own the Vitaltread™ treademark and are the sole authorized sellers. Purchasing from other websites is at the customer's risk, as we cannot guarantee quality, authenticity, or after-sales service.

Will this provide long term relief?

That's exactly why we developed our DWS technology. While many devices offer temporary relief, our breakthrough Deep Wave Stimulation technology targets the root cause of discomfort at the cellular level, providing lasting results by reducing inflammatory responses and promoting natural healing.

Can I use it anywhere?

Yes, the Vitaltread DWS Massager is completely portable & wireless. The rechargeable battery means you can use it at home, office, or while traveling.

What if it doesn't work for me?

The Vitaltread™ DWS Massager comes with a 90-day money-back guarantee that starts when you receive the product. We offer this extended guarantee because we're confident in our technology. If you're not completely satisfied with the results, contact our support team at support@vitaltread.com for a full refund.

Can you use it in bed?

Yes, you can use the DWS Massager in bed—all functions including deep wave stimulation, heating, and massage patterns will work effectively. However, for optimal results, we recommend using it on a firmer surface to allow maximum penetration of the DWS technology.

Can I use it with medical conditions?

If you have any medical conditions, especially recent surgeries, implanted devices, or acute injuries, please consult your healthcare provider before using the Vitaltread™ DWS Massager. This is particularly important if you've had surgery within the last 6 months.

How long should I use it each day?

For optimal results, we recommend:

  • Initial 14 days: One 20-minute session daily
  • After 14 days: Use as needed for maintenance
  • Maximum: Do not exceed two 20-minute sessions per day
  • Best time: Use consistently at the same time each day

For a more detailed explanation or specific concerns, please contact our support team at support@vitaltread.com