VitalTread Refund Policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
Returns are also accepted due to manufacturing defects, as all VitalTread DWS devices undergo strict quality control.
Items that have been opened and used can be returned, as our DWS technology needs to be tested to prove its effectiveness.
To start a return, you can contact us at support@vitaltread.com.
To be eligible for a return, proof of use and purchase is mandatory for processing returns.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@vitaltread.com
Return Shipping Responsibility:
The customer bears the responsibility and cost of return shipping. We advise using a tracked shipping method for secure and verifiable returns.
RETURN METHOD:
Returns: Accept returns for both defective and non-defective products
Return method: By mail
Return label: Download and print (No cost: USD 0.00)
Restocking fee:
No cost USD 0.0
Product condition: New and used accepted within 90 days
Refund Denial: We reserve the right to deny a refund if the returned product does not meet our return criteria or is returned beyond the stipulated return window.
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products, return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.
For your responsibility (Customer Satisfaction)
Please inspect your order upon reception and contact us immediately if the item doesn't meet your expectations or if you received the wrong products so that we can evaluate the issue and make it right. For all returns within 90 days, shipping is completely free. You will not bear any cost for return shipping.
Order Cancellation
Cancellation Window: Orders may be cancelled within 6 hours of placement. Post this window, orders are processed and prepared for shipping, making cancellation infeasible.
Cancellation Fee: A restocking fee of $20 will be charged for all cancellations, reflecting the costs incurred in processing the order.
Non-Cancellable Orders: Orders that have been shipped cannot be cancelled. Customers are encouraged to review their orders carefully before confirmation.
Exchanges
Exchanges: Accept exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Refund processing time: 5 days We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we approved your return, please contact us at support@vitaltread.com
Policy Amendment Rights
VitalTrad.com™ reserves the right to modify or amend this policy at any time without prior notice. Changes take effect immediately and will be communicated on our website.
Acknowledgment of Policy
By placing an order with VitalTrad.com™, customers acknowledge and agree to our cancellation and refund policy.
Business Information
VitalTread Email: support@vitaltread.com
Support Hours: 24/7 online support
Website: vitaltread.com
Frequently Asked Questions
How fast will I feel better?
The pain, stiffness and discomfort significantly reduce after the 1st session (20 min), but for long term results we recommend using the device for at least 14 days (20 min/day).
85% of our customers experienced significant pain reduction and improved mobility after using the VitalTrad DWS Massager every day for 14 days.
How do I use it?
How do I use it?
- Press the ON/OFF button to start the device.
- Position the device on the affected area, and adjust the DWS intensity, temperature, and wave pattern to your comfort level.
- Relax for 15-20 minutes while the DWS technology does its work.
- Repeat daily for 7-14 days, and after that when needed (whenever you start feeling discomfort).
For a more detailed explanation please check out "Customer Care" section, or the user manual (printed version included with the product).
If by mistake you didn't receive a user manual with your product, please contact us at support@vitaltread.com
How is it powered?
The VitalTread™ DWS Massager has a built-in rechargeable battery, one full battery lasts for 30-40 sessions, a full charge takes 2-3 hours (depending on the power source). The charging cable is included with the product.
Do you sell this product on Amazon?
To ensure quality control and maintain our high standards, we don't sell on marketplaces. We sell exclusively on our official website vitaltread.com.
Disclaimer: Be aware that several companies produce similar massage devices, and our products may appear on other websites, potentially causing confusion or deception.
We, Vitaltread, own the Vitaltread™ treademark and are the sole authorized sellers. Purchasing from other websites is at the customer's risk, as we cannot guarantee quality, authenticity, or after-sales service.
Will this provide long term relief?
That's exactly why we developed our DWS technology. While many devices offer temporary relief, our breakthrough Deep Wave Stimulation technology targets the root cause of discomfort at the cellular level, providing lasting results by reducing inflammatory responses and promoting natural healing.
Can I use it anywhere?
Yes, the Vitaltread DWS Massager is completely portable & wireless. The rechargeable battery means you can use it at home, office, or while traveling.
What if it doesn't work for me?
The Vitaltread™ DWS Massager comes with a 90-day money-back guarantee that starts when you receive the product. We offer this extended guarantee because we're confident in our technology. If you're not completely satisfied with the results, contact our support team at support@vitaltread.com for a full refund.
Can you use it in bed?
Yes, you can use the DWS Massager in bed—all functions including deep wave stimulation, heating, and massage patterns will work effectively. However, for optimal results, we recommend using it on a firmer surface to allow maximum penetration of the DWS technology.
Can I use it with medical conditions?
If you have any medical conditions, especially recent surgeries, implanted devices, or acute injuries, please consult your healthcare provider before using the Vitaltread™ DWS Massager. This is particularly important if you've had surgery within the last 6 months.
How long should I use it each day?
For optimal results, we recommend:
- Initial 14 days: One 20-minute session daily
- After 14 days: Use as needed for maintenance
- Maximum: Do not exceed two 20-minute sessions per day
- Best time: Use consistently at the same time each day
For a more detailed explanation or specific concerns, please contact our support team at support@vitaltread.com