VitalTread Refund Policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
Returns are also accepted due to manufacturing defects, as all VitalTread devices undergo strict quality control.
Items that have been opened and used can be returned, as our technology needs to be tested to prove its effectiveness.
To start a return, you can contact us at support@vitaltread.com.
To be eligible for a return, proof of use and purchase is mandatory for processing returns.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@vitaltread.com
Return Shipping Responsibility:
The customer bears the responsibility and cost of return shipping. We advise using a tracked shipping method for secure and verifiable returns.
Items returned to an intermediary shipping facility are not eligible for a refund, only items sent back to one of our warehouses.
RETURN METHOD:
Returns: Accept returns for both defective and non-defective products
Return method: By mail
Return label: Download and print (No cost: USD 0.00)
Restocking fee:
No cost USD 0.0
Product condition: New and used accepted within 90 days
Refund Denial: We reserve the right to deny a refund if the returned product does not meet our return criteria or is returned beyond the stipulated return window.
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products, return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.
For your responsibility (Customer Satisfaction)
Please inspect your order upon reception and contact us immediately if the item doesn't meet your expectations or if you received the wrong products so that we can evaluate the issue and make it right. For all returns within 90 days, shipping is completely free. You will not bear any cost for return shipping.
Order Cancellation
Cancellation Window: Orders may be cancelled within 6 hours of placement. Post this window, orders are processed and prepared for shipping, making cancellation infeasible.
Cancellation Fee: A restocking fee of $20 will be charged for all cancellations, reflecting the costs incurred in processing the order.
Non-Cancellable Orders: Orders that have been shipped cannot be cancelled. Customers are encouraged to review their orders carefully before confirmation.
Exchanges
Exchanges: Accept exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Refund processing time: 5 days We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we approved your return, please contact us at support@vitaltread.com
Policy Amendment Rights
VitalTread.com™ reserves the right to modify or amend this policy at any time without prior notice. Changes take effect immediately and will be communicated on our website.
Acknowledgment of Policy
By placing an order with VitalTread.com™, customers acknowledge and agree to our cancellation and refund policy.
Business Information
VitalTread Email: support@vitaltread.com
Support Hours: 9 AM - 5 PM online support
Website: vitaltread.com